Account Success Manager

PhantomBuster is hiring!

About

PhantomBuster is a cloud-based automation and data extraction software for companies looking for the right tools to grow their business faster. Their core mission is to automate any action you can do on the web.

Founded in 2016, PhantomBuster provides a toolbox of more than 130 automations (what we call "Phantoms") to help businesses automate their sales and marketing processes or scrape useful data that's readily available on Twitter, Facebook, LinkedIn, Instagram, and other online platforms. It's never been so easy for non-technical people to extract the data they need, automate actions, and get the job done better and faster - every day people are saving tens of thousands of hours of work thanks to their Phantoms!

They are a team of 55 passionate people who are looking to help more businesses save time on repetitive tasks and let them focus on what matters. To achieve their mission, they are aiming to double the team size by the end of 2022, so it's the key moment to join PhantomBuster for growth and opportunities! 🚀

Job Description

About the Account Success Team

In the past few years, PhantomBuster has had amazing growth following a product-led growth strategy. We’ve recently decided to ramp things up by deploying an ambitious go-to-market strategy in which we aim to attract, convert, & retain users that match our ideal profile.

The purpose of our team is to help customers reach their goals with PhantomBuster, through a wide variety of missions aimed at onboarding, nurturing, and inspiring our customers. Business-wise, our main impact area is around improving retention and at times fostering expansion.

With the help of the Customer Support team, the Account Success Manager (also known as Customer Success Manager) ensures that each of their clients is on track to achieve their goals. We achieve this through 1:1 & white-gloves assistance delivered to clients, aiming to be their trusted advisors.

The team is less than a year old and you would be the 2nd member of the team. Concretely speaking, this means that you will be able to make an impact on some of the foundational decisions of the team (strategy, processes, projects). Our team operates in a collaborative way where everyone has a voice in the decision-making process. Most importantly, we value and encourage team members to be proactive, challenge processes, and bring innovative ideas to the table. Last but not least, joining the team in its early days means that there will be opportunities to shape your career.

If this sounds like a challenge you’d be interested in, we’d love to hear more from you.


Missions

As aforementioned, you would be joining as one of the first members of our growing team to help us achieve our ambitious missions:

  • Assist and guide your customers to make them achieve their goals with PhantomBuster through 1:1 video calls, product training, and in-depth product consulting
  • Manage projects related to your scope or area of expertise
  • Collaborate with Support, Sales, Marketing, Product & Engineering teams in your daily tasks and for cross-functional projects (OKRs)
  • Operate business tools such as Hubspot, Amplitude, Chartmogul, and many more.
  • Document, escalate & analyze product feedback to help improve our product
  • Report about performance metrics (Retention rate, CSAT, etc)


You might be a good fit if

Soft Skills

  • [Mandatory] You are well-organized and self-disciplined to be able to work in a fully-remote environment.
  • [Mandatory] You can be autonomous when working on your missions and you are interested in making an impact inside the team
  • You have a good understanding of the tech ecosystem as well as a solid business acumen. You are able to wear several hats ranging from product expert to business consultant.
  • Comfortable explaining complex solutions to any kind of audience
  • You are eager to grow in the role and learn as much as you can

Hard skills

  • [Mandatory] You are fluent in English (Levels: B2, C1 or C2). Other languages are a strong plus (preferably Spanish, German, and/or French).
  • [Mandatory] You have 2 years of experience in a customer-facing role, ideally in the SaaS industry.


At The Phantom Company we are aware that the perfect candidate doesn't exist, so even if you don't fulfill all the requirements for this position, please don't hesitate to apply!

Recruitment Process

  • Screening interview with our Lead Talent Acquisition - 45 min
  • 1st Technical interview with Ellen, our Account Success Manager - 1h00
  • Take-home test (2 product-related questions, 2 business-related questions, 1 training deck) 
  • 2nd Technical interview with Victor, our Head of Success & Ellen (debrief of test + role play + general questions) - 1h00
  • Culture fit with 2/3 persons (Members of the BU; most likely CSU/Sales/GM) - 45min

Additional Information

  • Contract Type: Full-Time
  • Start Date: 16 May 2022
  • Location: Paris, France (75001)
  • Education Level: Master's Degree
  • Experience: > 2 years